Contact
I would love to hear from you using the form below.
Before getting in touch, please check my FAQs below to make sure I haven’t already answered your query.
Do you ship internationally?
I do ship internationally.
USA
Since the withdrawal of the de minimus exemption for items ordered from the USA duty at the rate of 10% of the value of the item is required to be paid on items being sent from the UK.
As a small business I’m afraid I can’t absorb the cost, so although I wish I didn’t have to, the extra duty will be passed to you the customer.
I will be posting orders directly from Royal Mail who have a system in place for forwarding the duty collected to US Customs.
There isn’t a way for me to add the tax and handling fee to just US addresses at checkout on my website, so once you've checked out I will have to invoice you separately for the additional tax. It's 10% of the price of the item and I will absorb the very small handling fee.
I don’t know what will happen when it lands Stateside, you may be subject to local handling fees.
EU
Now that the UK has now left the EU, there are changes in shipping procedures. Depending on where you are, you may now have to pay taxes, import duty and handling fees on your order when it arrives in your country. These extra charges are the buyer’s responsibility. This is particularly relevant for Countries in Europe and Northern Ireland. You can find more information here.
How can I buy something I’ve seen?
The online shop is open about 4-5 times a year when I restock with new pieces. Once stock is gone the shop closes so that I can concentrate on making new stock, run workshops and attend selling events. You can find a small selection of work with one of two stockists.
Your shop is closed when will it open?
The shop is closed while I make new stock and opens when I’ve made a new batch of items. Pieces are made in limited numbers, so if you’d like early notice of shop opening times and the first opportunity to shop you can sign up for the email newsletter here. I also announce shop openings on social media 2 or 3 days after newsletter subscribers have been informed.
Wholesale and Custom
How do I place a large order?
I make everything by hand made in small quantities. Please get in touch to discuss large orders.
Do you offer wholesale?
As a committed small batch maker I have a very limited capacity to undertake wholesale orders but please do get in touch so that we can discuss your needs.
Do you do custom orders or commissions? Can you make up a design I have in mind?
I don’t offer a service for designing or making custom orders or commissions. I do offer a gift service on some designs where I can make a matching set e.g. Mug and bowl, Mug and saucer, regualr bowl and wide bowl.
Product Care
Are your items dishwasher or microwave safe?
Items can be used in the microwave for reheating for short periods. They can also be used in the oven but please heat from cold with the contents.
All items are dishwasher safe but I recommend handwashing and rinsing with clear water to preserve the look and finish of your item.