Shipping & Returns
Items are usually posted within 3 days of purchase. Standard Delivery is 2-3 days via courier.
International items are sent via Royal Mail standard international which takes 5 - 7 working days but please allow up to 10 working days as services can vary depending on your location. In order to keep international postage costs to a minimum I use a service which does not provide a tracking number but if you would like to be able to track your item please let me know and this can be arranged for an additional fee.
As with any handmade products, variations in finish and form are inevitable. Colour reproduction on computer monitors and hand held devices vary so please do not rely on them for colour accuracy. If you need to match a colour please contact me.
If you receive an item that is faulty or has been damaged in transit please let me know within 3 days of receiving the item with a photo to show the problem. We can then agree on whether to proceed with a replacement or a refund.
If you are not happy with your purchase, please contact me within 5 working days and let me that you would like a refund. We can then arrange for the return of the item. Refunds will be processed provided a return arrangement has been agreed and within 10 working days of the receipt of the item.
Unfortunately I cannot cover the cost of returning unwanted products unless they are faulty (please see the information contained on the About page).